At this site, we take your satisfaction very seriously and strive to provide you with a seamless online shopping experience. However, we understand that in some circumstances you may need to return a product. This Returns Policy outlines the procedures and guidelines for returning goods purchased from our website. Please read this policy carefully before initiating returns.
1. Eligibility for returns:
– Our returns policy applies to products purchased directly from this website.
– Only unused, undamaged and unopened items are eligible for return.
– Customized or personalized items may not be eligible for return unless there is a manufacturing defect or damage during shipping.
2. Initiate a return:
– To initiate a return, please contact our customer service team within 7 days of receiving the product.
– You can contact our customer service team via email.
– Provide your order number, the items being returned and a short description of the reason for the return.
3. Return process:
– Once your return request has been approved, our customer service team will provide you with instructions on how to proceed.
– We may ask you to send the item back to us and we will provide you with the necessary return address.
– Please ensure that returned items are packaged securely to avoid damage during shipping.
4. Refund or Exchange:
– Once a returned item is received, it will be inspected by our team to ensure it meets the eligibility criteria.
– If the return is approved, you can choose to refund or exchange the same or similar product.
– Refunds will be made to the original payment method used at the time of purchase.
– Please note that shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or our error.
5. Return period:
– Returns must be initiated within 7 days of receipt of the product.
– Once your return has been approved and you have received your item, please allow 7 business days for your refund or exchange to be processed.
6. Exceptions and non-returnable items:
– The following items may not be eligible for return unless they are defective or damaged:
– Perishable items such as food or flowers.
– Personal care items such as cosmetics or underwear.
– Gift cards or downloadable software.
7. Damaged or defective items:
– If you receive a damaged or defective item, please contact our customer service team immediately.
– We may ask for photographs or other evidence to assess damage or defects.
– In such event, we will offer an exchange or refund including any applicable shipping charges.
8. Change your mind:
– If you change your mind about your purchase and would like to return it, please contact our customer service team.
– In this case, return shipping will be at your expense and a restocking fee may apply.
9. Contact us:
– If you have any questions or concerns about our return policy, please feel free to contact our customer service team.
– Our team will be happy to assist you and provide further instructions.
Please note that this return policy is subject to change without notice. It is your responsibility to check this Policy periodically for any updates or revisions.